Is your agency licensed?
Yes, E-Z Access Home Care is a licensed home care provider regulated by the State of Texas Health and Human Services Commission.
Are your caregivers insured and bonded?
Yes, E-Z Access Home Care caregivers are bonded, insured and covered by the Texas Professional Liability Coverage.
What areas do you service?
E-Z Access Home Care offer services in Harris County.
How are your caregivers selected for safety and security?
E-Z Access Home Care employees must meet a rigorous screening and selection process.
- Pre-employment background check.
- Nurse Aide Registry Check.
- Employee Misconduct Registry Check.
- Drug Screening.
- Experience and on-going training.
- Face-to-face interview.
- Valid driver’s license and vehicle insurance.
- Verify driving record.
- Proof of eligibility to work in the USA..
Only caregivers who pass our in-depth screening process, orientation and training are employed by E-Z Access Home Care.
When will I meet my caregiver?
E-Z Access Home Care, you play an important role in the caregiver selection. Only after an in-home assessment is done and once we understand your needs and environment do we consider which caregiver may be an appropriate fit.
Our caregiver first visit will be with our management team to give a proper introduction to our client. Each caregiver will have a company badge with their picture on it. The management team will also continue periodic onsite visits.
To whom do you provide service to?
Pediatric (12 and up ) – elderly clients
Do you perform a home safety check to ensure there are no obstacles that might injure the client?
Yes, a home check for safety is part of our care plan.
Do you require a commitment to a minimum amount of hours?
Yes, E-Z Access Home Care we prefer a 4-hour minimum per visit; however, we do one hour visits.
Do you have a Social Worker on your staff to assist in other services?
Yes, E-Z Access Home Care does have a full time Social Worker on staff to assist with any needs you may have.
Do you accept Medicaid or Medicare?
What happens once I decide to work with your services?
We will visit your home and do a free consultation and a home safety inspection. We will assess your needs to determine the care option that works best for you. We want to understand your situation and lifestyle which our care manager will consider while developing a customized care plan. Our Registered Nurse will come to perform assessment within 48 hours of signing with E-Z Access Home Care.
Who do I call with questions regarding my invoice, schedule changes or other issues?
We are available 24 hours a day 7 days a week. Our office is open 8:00am – 5:00pm Monday thru Friday. However, issues regarding records we recommend you call during office hours so when can have access to your records and other information that helps us better respond to your questions.
Will I have the same caregiver?
Our goal is consistency with our clients. If clients express a preference for a specific caregiver, we will attempt to schedule that person as frequently as possible.
What are your caregivers’ qualifications?
Our caregivers’ are reliable professionals who have been thoroughly screened. Our CNAs (Certified Nursing Assistants) are certified with the State of Texas and have at less one year of experience. Continuous education is required for all our CNAs (Certified Nursing Assistants) and PCAs (Patient Care Attendants).
What are your payment options for non-medical home care?
- Private Pay
- Long-Term Insurance
- Life Insurance Policies
- VA-Benefits-Including “Aid and Attendance” – which can help in covering or reducing their home care cost
- And More
Do you provide Live-in care?
Yes, we do! However, the caregivers usually work in 12 hours shifts around the clocks. A rotation of caregiver may be assigned for seniors who need continuous, 24-hour monitoring or assistance 7 days a week.